How do I make a return?Updated a month ago
RETURNS NEED A RMA FROM RELIEFBAND WITHIN 14 DAYS OF RECEIVING YOUR ORDER
To qualify to receive a refund, you must follow these steps (a “Qualified Request”):
1. PURCHASE a Reliefband® Premier Plus, Reliefband® Premier, Reliefband® Sport, Reliefband® Flex, or Reliefband® Classic (each, a “Product”) directly from Reliefband.com or by calling Reliefband Customer Service at 877-735-2263.
Products purchased from a third-party retailer are subject to that retailer’s individual return policy and do not qualify for this limited refund offer (the “Offer”).
Purchases made through any other source, including third-party vendors, merchants, Amazon, or other unauthorized sellers, do not qualify for this Offer.
2. SAVE the UPC barcode (“UPC”) from the package, the original receipt (or packing slip for online purchases), and the Product itself. All accessories must be returned in their original packaging. Reliefband will deduct the price of any accessories that are not returned with the device.
3. REQUEST AN RMA by calling 1-877-735-2263 within 14 DAYS OF RECEIVING YOUR ORDER to start the refund process. Reliefband Customer Service will provide a RETURN MERCHANDISE AUTHORIZATION number (“RMA”). The RMA number must be clearly written on the outside of the shipping box for the return to be properly checked in for a refund.
4. RETURN YOUR PRODUCT within 10 DAYS OF RECEIVING THE RMA from Reliefband Customer Service. The return must include the original packaging box with the UPC barcode, original receipt or packing slip, Product, and all Accessories. Returns not made within this time period may be rejected, and any return shipping costs will be the customer’s responsibility.
ADDITIONAL TERMS:
THIS OFFER REPRESENTS A LIMITED MONEY BACK WARRANTY. This Offer gives you specific legal rights, and you may have other rights that vary from state to state.
This Offer is limited to the actual purchase price, excluding shipping charges, paid by the consumer for Reliefband® Premier Plus, Reliefband® Premier, Reliefband® Sport, Reliefband® Flex, or Reliefband® Classic (not the Reliefband® 50 Hours), net of any discounts and/or coupons used by the consumer (“Net Purchase Price”).
To qualify for reimbursement pursuant to this Offer, the customer must obtain an RMA from Reliefband within fourteen (14) DAYS OF RECEIVING THE ORDER and return the Product within ten (10) DAYS OF RECEIVING THE RMA, as described above.
This Offer is valid exclusively in the fifty (50) states comprising the United States of America (USA) and Washington, D.C. This Offer is not valid for purchases made by consumers or customers who are outside the USA or Washington, D.C.
This Offer is SUBJECT TO CHANGE OR CANCELLATION BY SPONSOR AT ANY TIME, without notice.